Refund policy

Return & Refund Policy – Point Blank Grit

We want you to love what you ordered, but we get that sometimes things just aren’t it. Here’s how returns work around here.

You have 30 days from the day you receive your order to request a return.

To be eligible for a return, your item needs to come back to us in the same condition it arrived: unworn, unused, with tags still attached, and in the original packaging. You’ll also need your receipt or proof of purchase so we can match you to your order.

To start a return, email us at sherijayne1@yahoo.com Once your return is approved, we’ll send you a return shipping label and instructions on where and how to send your item. Please don’t ship anything back without contacting us first — surprise packages will not be accepted.

All approved returns for refund are subject to a small 2% restocking fee, which helps cover processing and handling. This fee does not apply if we messed up (wrong item, damaged, or defective on arrival).

Returns should be sent to:
1980 Columbia Drive
Twin Falls, ID 83301

You can always email us at sherijayne1@yahoo.com with any questions about returns.

Damages and Issues
When your order arrives, give it a quick once-over. If it’s damaged, defective, or not what you ordered, contact us right away so we can take a look and make it right. In cases where we’re at fault, we’ll fix it — no restocking fee.

Exceptions / Non-Returnable Items
Some things can’t come back home, even if you ask nicely. These items are non-returnable and non-refundable:

• Digital items (ebooks, downloads, guides, worksheets — once it’s delivered, it’s yours)
• Custom or personalized items
• Personal care or beauty products

Exchanges
If you want a different size, color, or item, the quickest way is: return the one you have, and once it’s approved, place a new order for the one you want. That keeps everything moving fast.

European Union – 14-Day Cooling Off Period
If your order is shipped to the European Union, you can cancel or return it within 14 days for any reason. Same rules apply: unused, tags on, original packaging, and proof of purchase required.

Refunds
When your return arrives, we’ll inspect it and let you know if it’s approved. If it is, we’ll issue your refund (minus the 2% restocking fee, unless it’s our error) back to your original payment method within 10 business days. Your bank or credit card company may take a little longer on their end.

If it’s been more than 15 business days since your return was approved and nothing has shown up yet, email us — we’ll track it down.